It is not a secret that competent and effective communication with customers is the key to success for any business. Nowadays, there are many social media and messengers that can be used for this purpose. However, sooner or later, all companies find that there are too many open dialogues and more and more time needs to be devoted to effective client management.
That's why we decided to significantly simplify this process for all users of BOK platform and carried out integration with Callbell customer support platform. This system allows you to add a chat plugin to your website and support your customers on WhatsApp, Facebook Messenger, Instagram Direct and Telegram from a single multi-agent platform.
The main advantage of our integration is that, firstly, you centralize and automate communication with your customers using a simple and user-friendly interface. This will enable all members of your team to support customers much more efficiently, and will free up a significant amount of resources and time to work in other areas.
Secondly, with Callbell, you can divide your team into subgroups according to their specific functions. This feature will make it much easier for you and your customers to navigate, which will also improve the quality of communication and save your company's resources.
A great addition to the aforementioned advantages will be the ability to collect and analyse statistics in a qualitative manner. You can use statistics to analyze your team’s performance, study the best communication strategy and keep control over all communication between you and your customers.
To summarize, it should be said that integrating messenger widget to your website will not take more than a few minutes! All you have to do is create a CallBell account, connect the social networks and messengers you want and paste the CallBell token into the BOK account settings. That's it! After these simple steps, your page will be complemented with a nice widget using which customers can contact you in any way they like.
In the following blogs you will learn more about all the features of our platform. And now - thanks for reading!
